FAQ
Common KYB questions about ownership, documents, and support.
Frequently Asked Questions
Ownership & Shareholders
What if a director owns less than 25%?
If a director owns less than 25% and is not a control person (hasControl: false), they do not need to be listed as a UBO. List them with isDirector: true if they serve on the board.
Can the director completing KYB skip the Power of Attorney?
Yes. If a director or officer is completing KYB, mark them with isSigner: true and hasControl: true in the shareholders array to show that they can act for the company.
What if my company is owned by another company?
Provide ownership documentation for the parent company as well, then continue up the ownership chain until you reach individual UBOs who own 25% or more.
How do I add shareholders to a business customer?
Add shareholders after creating the business customer:
Shareholders are not separate customer entities. They are records under the business customer.
Documents
Is Corporate Structure a document upload or just fields?
Both. Submit shareholder information through the API and upload a supporting document that verifies the ownership structure, such as a cap table or shareholders' agreement.
What proof of address documents do you accept?
Accepted examples:
- Bank statements (within 90 days)
- Utility bills (electricity, gas, water, internet - within 90 days)
- Government-issued letters (within 90 days)
- Office lease agreements (current, can be older than 90 days)
Swipelux does not accept PO boxes, virtual office addresses, mobile phone bills, or documents not addressed to the business.
What file formats are supported?
- JPEG, PNG, PDF, WebP, HEIF
- Maximum file size: 10MB
- Documents must be base64 encoded
Support
For KYB requirements or document submission questions:
- Email: compliance@swipelux.com
- Documentation: https://docs.swipelux.com