Individual Onboarding
Status & Workflow
Verification status values and KYC workflow diagrams
Verification Status & Workflow
Verification Status Values
| Status | Description |
|---|---|
not_started | Customer created, no KYC process begun |
incomplete | KYC started but missing required information |
pending_verification | KYC initiated, awaiting customer completion |
under_review | Documents submitted, under compliance review |
approved | KYC approved, customer can transact |
rejected | KYC rejected (see rejection reasons) |
Standard KYC Workflow
Enhanced KYC Workflow
When enhanced verification is triggered, the following process occurs:
Enhanced KYC document requests are currently handled via direct email communication from our compliance team to the customer's registered email address.
Webhooks
Subscribe to verification status changes via webhooks:
Event: customer.verification.updated
Common Rejection Reasons
| Reason | Resolution |
|---|---|
| Document not readable | Re-upload a clear, high-resolution image |
| Document expired | Provide a valid, non-expired ID document |
| Face not matching | Ensure selfie clearly matches ID photo |
| Incomplete information | Provide all required fields |
| Suspicious activity | Contact support for manual review |
Verification Timeline
| Stage | Typical Duration |
|---|---|
| Document Upload | Immediate |
| Automated Checks | 1-3 minutes |
| Standard Review | 1-24 hours |
| Enhanced Review | 1-3 business days |
Support
For KYC-related questions or issues:
- Email: compliance@swipelux.com
- API Issues: support@swipelux.com